FAQ


Does AE Vintage offer guarantee to their customers?

Of course! If you are not happy with your product due to a defect, we'll take it back. We will send you a replacement without charging any additional fee or we will issue a refund if this is the customer's preference.

How do I check the status of my order?

We’ll send you your tracking number as soon as your order has been processed.

In most cases order processing takes between 24-96 hours. 

How long does delivery take?

We know the feeling of waiting for an awesome product to arrive, so we get them to you as fast as we possibly can!

Here are our standard shipping times:

Usually 10-15 days for all our products unless specified in the description

If your order hasn’t arrived inside the estimated delivery times, please contact our support team at support@aevintage.com

Delivery time may take up to 30 days to arrive from our suppliers. The average delivery time is much lower, but we like to make our customers aware that in very rare cases it can take up to 30 days to receive your product(s).

Some of our products are shipped from our overseas warehouse direct to you.

 

How secure is my personal information?

AE Vintage adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

We don’t sell, lease or otherwise distribute any personal customer information.

 


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